Active Listening Is as Important When Conversing Over the Phone

question 77

True/False

Active listening is as important when conversing over the phone as when conversing in person.

---

Definitions:

Average Collection Period

The average time it takes for a business to receive payments owed by its customers, indicating the efficiency of the company's credit and collection policies.

Sales on Account

Transactions where goods or services are sold with the understanding that payment will be made at a later date.

Ending Accounts Receivable

The amount owing to a business for merchandise or services sold on credit at the end of an accounting period.

Inventory Turnover

A metric that indicates the frequency at which a company's stock is sold and replenished within a certain timeframe, highlighting the effectiveness of managing inventory.