One Way to Define the Speaking-Listening Differential Is to Say

question 11

Multiple Choice

One way to define the speaking-listening differential is to say that:

• A) the skill of active listening makes better speakers.
• B) customers can listen to words at a rate that is almost five times faster than the rate at which salespeople can speak.
• C) salespeople should try to speak 80 percent of the time and listen no more than 20 percent of the time.
• D) speaking divided by listening equals communication.
• E) articulation equals listening divided by speech rate.

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Definitions:

Accounts Payable

Money owed by a business to its suppliers or creditors for products or services received.

Income Statement Accounts

Categories within an income statement that record different types of revenue, expenses, gains, and losses, affecting the net income of a business.

Temporary Accounts

Accounts in the general ledger that are closed at the end of the accounting period, transferring their balances to permanent accounts.

Chart of Accounts

A systematic listing of all accounts used in the ledger of an organization, categorized by assets, liabilities, equity, revenue, and expenses.