When LeAnn Called on a Long-Time Customer,she Realized That the Man

question 64

Multiple Choice

When LeAnn called on a long-time customer,she realized that the man was upset about the loss of his pet and took the time to listen to his problem.She was able to sympathize with the customer's recent loss of a pet by using her:

• A) emotional intelligence.
• B) adaptive learning.
• C) environmental awareness.
• D) generative learning.
• E) behavioral intelligence.

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Definitions:

Adolescent Egocentrism

The heightened self-consciousness of adolescents, which is reflected in adolescents’ beliefs that others are as interested in them as they are in themselves, and in adolescents’ sense of personal uniqueness and invulnerability.

Imaginary Audience

A psychological concept in which an individual believes that their behavior is the focus of others' attention more than is actually the case.

Personal Fable

A cognitive distortion experienced by adolescents, believing their thoughts, feelings, and experiences are unique and not understood by others.

Personal Uniqueness

The concept that each individual has their own unique set of characteristics, opinions, and experiences.