If the Salesperson Is Convinced the Customer Is Making a Dishonest

question 54

Multiple Choice

If the salesperson is convinced the customer is making a dishonest claim about a product problem, the text states the salesperson has two options, he or she can either unmask the fraudulent claim and appeal to the customer's sense of fair play or:

• A)or give the buyer a chance to save face by suggesting a third party may be to blame.
• B)refer the complaint to his or her manager for resolution.
• C)pretend to be conducting an inquiry into the problem for so long the customer abandons the claim.
• D)contact his or her company's legal department.
• E)call local law enforcement officials to the client's place of business.

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Definitions:

Duty Of Obedience

The requirement for directors, officers, and agents of a corporation to act within the scope of their authority and in the best interest of the corporation.

Unauthorized Contract

A contract made by a person who lacks the authority to do so, potentially making it unenforceable against the presumed principal.

Torts

Civil wrongdoings recognized by law as grounds for a lawsuit, resulting in injury or harm to someone and constituting the basis for a claim by the injured party.

Misrepresent

To provide false or misleading representation of facts, often with the intention to deceive.