Harold Rents Mailing Lists

question 22

Multiple Choice

Harold rents mailing lists. With the _____ method of obtaining commitment, Harold might ask a customer concerned about the cost of mailing lists, "What If I could guarantee that this list had no duplicate addresses, would you be interested in renting it?"

• A)alternative choice
• B)benefit summary
• C)direct request
• D)minor point
• E)probing

---

Definitions:

Standard Hours Allowed

The amount of work time allowed for the completion of a task, against which actual hours are compared for performance analysis.

Direct Labor-Hours

Total time directly invested in the creation of a product or the provision of a service.

Variable Overhead Efficiency Variance

A measure used to evaluate the efficiency of variable overhead resources used in production relative to the standard consumption expected.

Particular Product

A specific good or service offered by a company, distinct from other offerings within its product line.