As They Walked in from Looking at the New Ford

question 90

Multiple Choice

As they walked in from looking at the new Ford Rangers on the lot, Ed, the salesperson, asked Kristy, "Which color do you want, the red or the white?" "White," she relied. "Great, I'll write it up!" responded Ed. Ed is apparently using the _____ closing method.

• A)assumptive
• B)minor point
• C)probing
• D)indirect request
• E)standing-room-only

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Definitions:

Edwin Locke

an American psychologist known for his research on goal setting and motivation.

Personal Traits

Characteristics or qualities that define an individual's personality and behavior.

Moral Leadership

A style of leadership that is based on ethical principles and values, aiming to influence others through moral authority.

Capabilities

The skills, expertise, and resources that an organization or individual has, which enable them to achieve their objectives and perform activities.