_________________ Is an Unpaid Form of Promotion, Oral or Written

question 104

Multiple Choice

_________________ is an unpaid form of promotion, oral or written, in which satisfied customers tell other people how much they like a business, product, service or event.

• A) Word-of-mouth
• B) Source credibility
• C) Comparative influence
• D) Normative influence
• E) Symbolic influence

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Definitions:

Common Law Duty

Obligations or standards of conduct established through judicial decisions, rather than statutory laws, that individuals and entities are expected to follow.

Negligence

A failure to behave with the level of care that someone of ordinary prudence would have exercised under the same circumstances, often resulting in harm or damage.

Traditional Defenses

Established legal defenses that have been widely recognized and used within the legal system to excuse or mitigate liability.

OSHA

The Occupational Safety and Health Administration, a U.S. government agency responsible for ensuring safe and healthy working conditions.