$\text{BZZAGENT MINI CASE:}$ BzzAgent Is a Word-Of-Mouth Marketing Agency That Runs Brand Advocate

question 72

Multiple Choice

$\text{BZZAGENT MINI CASE:}$ BzzAgent is a word-of-mouth marketing agency that runs brand advocate programs for global brands. It recently partnered with a company to pair its social media and word-of-mouth insights with shopper loyalty data. The results indicated that consumers who were making repeat purchases were also more engaged and created a higher volume of advocacy. The information from this study is important to marketers, who are trying to find ways to engage advocates and influencers, especially via social media. Marketers are trying to figure out the characteristics of individuals who are most likely to influence others.
-In the BZZAGENT MINI CASE, the desirable brand advocates are engaged in _________ when they advocate on behalf of products in social networks, brand communities, and blogs.

• A) brand credibility
• B) impersonal communication
• C) e-wom
• D) adoption
• E) publicity

---

Definitions:

Homeopathic Doctors

practice homeopathy, a form of alternative medicine based on the belief that the body can cure itself using tiny amounts of natural substances.

Dilute Solutions

Mixtures that contain a relatively small amount of solute compared to the amount of solvent, resulting in a lower concentration.

Flexner Report

A pivotal document from 1910 that revolutionized medical education in the United States by advocating for higher standards for medical schools and the adoption of the scientific method in research and practice.

Expert Intervention

The involvement of specialists or professionals in a process or situation in order to modify, improve, or rectify conditions.