The Environment in Which Service Is Delivered Is Referred to as the ________

question 127

Multiple Choice

The environment in which service is delivered is referred to as the ________.

• A) service encounter
• B) servicescape
• C) onmichannel
• D) operational factor
• E) locational factor

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Definitions:

Loads

Charges or fees that investors pay when buying or selling mutual funds, often used to compensate sales intermediaries.

Opportunity Cost

The value of the next best alternative foregone as a result of making a decision.

Cakes

Baked desserts that are typically sweet and made from ingredients such as flour, sugar, and eggs.

Absolute Advantage

A scenario in which a country can produce a particular good or service more effectively than another country with the same amount of resources.