Why Is It Important to Assess Customer Satisfaction

question 109

Multiple Choice

Why is it important to assess customer satisfaction?

• A) Doing so helps build customer trust
• B) Doing so provided competitive information
• C) It isn't important as long as the company is profitable
• D) Assessing satisfaction is a ploy used to begin the next sales cycle
• E) Both A and C are correct.

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Definitions:

Economic Policies

Strategies and actions implemented by governments or economic institutions to regulate and control the economy, including policies on taxation, spending, and monetary supply.

Rational Expectations Theorists

Economists who believe that individuals and firms use all available information to make forecasts and decisions, leading markets to balance out over time.

Policy Rules

Guidelines or principles that govern the formulation and implementation of monetary and fiscal policies by authorities.

Discretionary Policy

Economic policies based on the discretionary judgment of policymakers rather than set rules, often involving fiscal or monetary actions.