Although Not to Be Used Alone, a Handwritten Thank You

question 31

True/False

Although not to be used alone, a handwritten thank you card to a customer is always a good form of customer follow-up.

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Definitions:

Group Member

An individual who is a part of a collective or team, contributing to the group's objectives and activities.

Group Cohesion

The strength of the relationships linking members of a group to one another and to the group itself.

Bruce Tuckman

An educational psychologist known for his model of group development stages, including forming, storming, norming, performing, and adjourning.

Forming Stage

The initial phase of team development where members meet, form initial impressions, and begin to establish team norms and roles.