Examlex
Some smart phones allow salespeople to access their CRM data without the use of a computer.
Active Listening
A technique of carefully listening and responding to others, focusing fully on the speaker's words, in order to understand the message being conveyed.
Personal Growth
The process of improving oneself through activities that enhance one's talents, awareness, and identity.
Unconditional Positive Regard
Fundamental acceptance of a person regardless of what they say or do; term associated with humanistic psychology.
Systematic Desensitization
A behavioral therapy technique designed to reduce anxiety through gradual exposure to the feared object or situation coupled with relaxation exercises.
Q2: Making a frosting for a cake requires
Q20: If a customer is wrong about something
Q28: Listeria monocytogenes is one of the few
Q33: The five basic taste stimuli include<br>A) alkaline,
Q47: After presenting a feature-benefit sequence, the salesperson
Q103: A rather harsh response that the prospect
Q104: Which of the following is not one
Q107: Good sales managers should be reluctant to
Q108: Anthony has arrived five minutes early for
Q119: Which of the following is not a