Which of the Quality "Gurus" Advocated the Idea of Setting

question 49

Multiple Choice

Which of the quality "gurus" advocated the idea of setting an objective of zero defects to focus on the cost of poor quality (cost of nonconformance) ?

• A) Philip Crosby
• B) Joseph M. Juran
• C) W. Edwards Deming
• D) Walter Shewart

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Definitions:

Bystander Effect

A social psychological phenomenon in which individuals are less likely to offer help to a victim when other people are present.

Zero-sum Game

A situation or game in which one person's gain is equivalent to another's loss, so the net change in wealth or benefit is zero.

Equity Norm

A principle of fairness in social psychology where individuals expect rewards and consequences to be distributed among group members based on their contributions or efforts.

Prisoner's Dilemma

A theoretical framework in game theory demonstrating why two individuals might not cooperate, even if it is in their best interest to do so.