Which of the Following Service Quality Dimensions Refers to Employee

question 43

Multiple Choice

Which of the following service quality dimensions refers to employee competency with respect to knowledge and courtesy?

• A)service reliability
• B)service assurance
• C)extended services
• D)customer empathy
• E)appearance

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Definitions:

Fair Housing Act

U.S. federal law that prohibits discrimination in the buying, selling, renting, or financing of housing based on race, religion, national origin, sex, disability, and family status.

Prospective Tenant

A person or entity that may potentially enter into a lease agreement to rent a property.

Definite-Term Lease

A type of lease that expires at the end of a specified term.

Specified Term

A specified term refers to a fixed or clearly defined period or condition detailed in a contract or agreement.