Which of the Following Service Quality Dimensions Refers to Employee

question 43

Multiple Choice

Which of the following service quality dimensions refers to employee competency with respect to knowledge and courtesy?

• A)service reliability
• B)service assurance
• C)extended services
• D)customer empathy
• E)appearance

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Definitions:

Appellant

A person who appeals a court's decision, seeking a review and possible reversal of that decision by a higher court.

Appeal

A legal procedure in which a case is brought before a higher court for review of the lower court's decision.

Review

The process of examining or assessing something with the possibility or intention of instituting change if necessary.

Citation

A reference to a source of legal authority, such as a case, statute, regulation, or legal textbook, used in legal documents and scholarly articles.