Interactive Voice Response Automatically Dials Outbound Calls and Forwards Answered

question 22

True/False

Interactive voice response automatically dials outbound calls and forwards answered calls to an available agent.

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Definitions:

Strategy Development

Strategy development involves creating plans and actions to achieve long-term goals and objectives, often within a business or organizational context.

General Plan

An overarching strategy or outline intended to achieve long-term goals.

Buffer

A temporary storage area, typically in memory, used to hold data while it is being transferred from one place to another.

Justification Material

Evidence or reasoning presented to support an argument or decision.