Which of the Following Operational CRM Technologies Does the Customer

question 86

Multiple Choice

Which of the following operational CRM technologies does the customer service department typically use?

• A) Contact center, web-based self-service, call scripting
• B) Sales management, contact management, opportunity management
• C) List generator, opportunity management, cross-selling and up-selling
• D) List generator, campaign management, cross-selling and up-selling

---

Definitions:

Anxiety Disorders

Psychiatric conditions characterized by overwhelming and persistent feelings of anxiety and fear that interfere with daily living.

Cost-Effective

Referring to a process, product, or service that delivers optimal value or benefit for the money spent.

Prescribe Drugs

The act of medically recommending specific medications to treat or manage a health condition by a licensed healthcare professional.

Clinical Psychology

The branch of psychology focused on diagnosing and treating mental, emotional, and behavioral disorders.