Which of the Following Operational CRM Technologies Does the Customer

question 86

Multiple Choice

Which of the following operational CRM technologies does the customer service department typically use?

• A) Contact center, web-based self-service, call scripting
• B) Sales management, contact management, opportunity management
• C) List generator, opportunity management, cross-selling and up-selling
• D) List generator, campaign management, cross-selling and up-selling

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Definitions:

Poisoning

The detrimental effects caused by the ingestion, inhalation, or exposure to toxic substances, leading to various degrees of bodily harm or disease.

Aggressiveness

A forceful attitude or behavior characterized by the intention to dominate or harm.

Initiate Touching

The act of making physical contact with someone else as a form of communication or to establish connection.

Interrupt Others

Interrupting Others involves breaking the flow of someone's speech or action unsolicitedly, which can be seen as rude or a sign of dominance in social interactions.