What Is Predictive Dialing

question 24

Multiple Choice

What is predictive dialing?

• A) Automatically dials outbound calls and when someone answers, the call is forwarded to an available agent
• B) Directs customers to use touch-tone phones or keywords to navigate or provide information
• C) A phone switch routes inbound calls to available agents
• D) All of these

Recognize the uniqueness of individual personalities and the concept of consistency in personality.

Differentiate between various personality theories and their focus areas.

Comprehend the Big Five personality model and its application.

Understand the role of defense mechanisms and how they illustrate psychological conflict resolution.

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Definitions:

Assembly

The process of putting together various parts or elements to form a complete unit or system, often used in manufacturing and production contexts.

Ribosome

A cellular structure that functions as the site of protein synthesis in the cell, translating mRNA into amino acid chains.

Polypeptide Chain

A polypeptide chain is a series of amino acids linked together by peptide bonds, and these chains fold into specific shapes to form proteins.

Completed Polypeptide Chain

A sequence of amino acids linked by peptide bonds, forming a protein molecule after translation and folding processes are completed.