What Allows Customers to Use the Web to Find Answers

question 26

Multiple Choice

What allows customers to use the web to find answers to their questions or solutions to their problems?

• A) Contact center
• B) Web-based self-service
• C) Call scripting system
• D) Uplift modeling

---

Definitions:

Cleansing Enema

A procedure involving the introduction of liquids into the rectum and colon to stimulate bowel movement and cleanse the lower bowel.

Rectal Plug

A device inserted into the rectum to prevent incontinence or for therapeutic purposes.

Sims' Position

A body position where a patient lies on their side with the lower leg straightened and the upper leg bent.

Guaiac Test

A diagnostic test used to check for the presence of blood in stool, which can be an indication of gastrointestinal issues such as colorectal cancer.