There Are Three Phases in the Evolution of CRM: (1)

question 51

Multiple Choice

There are three phases in the evolution of CRM: (1) reporting, (2) analyzing, and (3) predicting. What do CRM predicting technologies help organizations accomplish?

• A) Make predictions regarding customer behavior such as which customers are at risk of leaving
• B) Segment their customers into categories such as best and worst customers
• C) Identify their customers across other applications
• D) All of these

Analyze the effects of transactions on the financial statements of not-for-profit organizations.

Distinguish between different methods of recognizing donation revenue under various conditions.

Explain the concept of fund accounting and its application in not-for-profit organizations.

Comprehend how to value inventories for not-for-profit organizations.

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Definitions:

Environmental Scanning

The process of collecting, analyzing, and using information about trends, events, and relationships in an organization's external environment.

Strategic Planning

The process of defining a direction for an organization by setting goals, determining actions to achieve those goals, and mobilizing resources to execute the actions.

Global Landscape

Describes the international context or environment in which businesses operate, including economic, political, and cultural dynamics.

External Labour Supply

The availability of potential employees in the job market outside an organization that can be considered for hiring to fulfill HR demand.