Your First Priority When Responding to a Complaint of an Angry

question 48

Multiple Choice

Your first priority when responding to a complaint of an angry patient is to ____.

• A) take careful notes
• B) stay calm and try to pacify the caller
• C) promise the patient that the issue will be resolved
• D) follow up promptly on the problem
• E) let the physician know there is a problem

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Definitions:

Competition

The rivalry among businesses to sell their goods and services to consumers, driving innovation and keeping prices low.

Great Depression

A severe worldwide economic downturn that lasted throughout the 1930s, marked by widespread unemployment and poverty.

Monetary Contraction

A decrease in the money supply in an economy, often implemented by central banks to control inflation.

Trade Restrictions

Measures imposed by governments to regulate or limit international trade.