Negative Disconfirmation of Expectations Involves the Performance of a Product

question 48

True/False

Negative disconfirmation of expectations involves the performance of a product exceeding the consumer's expectations, leading to consumer satisfaction.

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Definitions:

Peace From Suffering

An emotional or mental state achieved when one finds relief or liberation from pain, distress, or hardship.

Future Expectations

Future expectations refer to the anticipations or outlooks regarding what may happen or what one may achieve in the future.

Discrepancy Expectations

The gap between anticipated outcomes and actual results, often leading to dissatisfaction or reevaluation.

Self-Defeating Behaviors

Actions or behaviors that undermine one's own goals, success, or well-being, often as a result of internal conflicts or psychological issues.