Negative Disconfirmation of Expectations Involves the Performance of a Product

question 48

True/False

Negative disconfirmation of expectations involves the performance of a product exceeding the consumer's expectations, leading to consumer satisfaction.

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Definitions:

Consumption

The use of goods and services by households, including both durable and non-durable goods.

Disposable Income

Fiscal resources for households' utilization in spending and saving post income tax processing.

Consumption

The employment of goods and services by domestic units.

Savings

The portion of disposable income not spent on consumption of goods and services, set aside for future use or for investment.