Which of the Following Is Not a Quality Dimension Relating

question 71

Multiple Choice

Which of the following is not a quality dimension relating to services?

• A) empathy
• B) assurance
• C) durability
• D) tangibles
• E) responsiveness

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Definitions:

'Etic' Abnormalities

Universal conditions or behaviors considered abnormal across different cultures.

Culture-Bound

Theory and data conditioned by a specific cultural background.

Cultural Perspective

A viewpoint that is shaped by the cultural context, including beliefs, values, and practices, influencing how individuals interpret the world.

Eastern Perspectives

Refers to philosophical, religious, and cultural viewpoints and practices originated or developed in East Asia, South Asia, and Southeast Asia.