Which of the Following Determinants of Service Quality Concerns the Willingness

question 94

Multiple Choice

Which of the following determinants of service quality concerns the willingness or readiness of employees to provide service?

• A) reliability
• B) responsiveness
• C) competence
• D) credibility
• E) courtesy

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Definitions:

Insolvent Debtors

Individuals or entities that are unable to meet their financial obligations or repay their debts.

Debts

Money owed by one party to another under an agreement to repay borrowed funds or obtained resources.

Debtor

An individual or entity that owes money to another party.

Insolvent

A state where an individual or organization cannot meet its financial obligations as debts come due.