Examlex
Which of the following determinants of service quality concerns the willingness or readiness of employees to provide service?
Transgression
An act that goes against a law, rule, or code of conduct; an offense.
Relational Understanding
A deep level of comprehension and appreciation of the connections and relationships between concepts or entities.
Reproach
Message that a failure event has occurred.
Invulnerable
The state of being immune to harm, damage, or the negative effects of something.
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