A Service Provider That Consistently Provides Caring, Individualized Attention to Its

question 86

Multiple Choice

A service provider that consistently provides caring, individualized attention to its customers would score high on the ________ dimension of service quality.

• A) assurance
• B) responsiveness
• C) tangibles
• D) service reliability
• E) empathy

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Definitions:

Valid Acceptance

An agreement to the terms of an offer in a manner required by the contract, resulting in a binding contract between the parties.

Communicated

Communication involves the act of sharing, exchanging, or transmitting information, ideas, or feelings between individuals or entities, through various means.

Offeree

The person to whom an offer is made, typically in the context of contract formation.

Rejection

Rejection refers to the act of refusing to accept, submit to, believe, or make use of something.