All of the Following Represent the Best Practices to Excellent

question 95

Multiple Choice

All of the following represent the best practices to excellent post-sales service EXCEPT:

• A) Understand the policies of the buying firm.
• B) Coordinate the needed resources (within the salesperson's firm) to enable excellent execution.
• C) Continually learn about the customer's business.
• D) Avoid any communication related to changes to product, pricing, delivery, etc.
• E) Follow-up with the buyer.

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Definitions:

Shifts Into Reverse

The action of changing a vehicle's transmission setting to allow backward movement.

Pilot Shaft

A shaft used to ensure the correct alignment of two or more components of a machine during assembly or operation.

Clutch Fork Shaft

A component in manual transmissions that transfers force from the clutch pedal to disengage the clutch from the flywheel.

Transmission Input Shaft

The shaft in a transmission that is driven by the engine output, transferring power to the transmission gears.