Service Quality Is Not Determined by Customer Expectations but on Organizational

question 17

True/False

Service quality is not determined by customer expectations but on organizational metrics.

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Definitions:

Barbados

An island country in the Lesser Antilles of the West Indies, in the Caribbean region of North America, known for its beaches, botanical gardens, and the Harrison's Cave formation.

African Slaves

Individuals from Africa who were forcibly taken from their homeland and sold into slavery, primarily to work in the Americas on plantations and in other labor-intensive roles.

Barbados

An island country in the Lesser Antilles, in the Caribbean region of North America, known for its beach resorts and as a historical sugar plantation economy.