After Losing a Client to a Competitor, a Salesperson Should

question 136

Multiple Choice

After losing a client to a competitor, a salesperson should strive to:

• A) call the customer every day to schedule a sales presentation.
• B) criticize competitors during a meeting with the customer.
• C) request an arbitrator to negotiate a new contract.
• D) determine the reason for losing the account.
• E) categorize the client as an orphan account.

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Definitions:

Self-reliance

The reliance on one's own powers and resources rather than those of others.

Temperament

The inherent part of an individual's personality, including mood, disposition, and adaptability.

Attachment Security

The degree of trust in the availability and responsiveness of one's attachment figures, often developed in early childhood.

Sensorimotor Stage

The first of the four stages of cognitive development in Piaget's theory, spanning from birth to about 2 years of age, where infants learn about the world through their sensory impressions and motor activities.