When Morris Asked the Prospect for Her Order, She Responded

question 14

Multiple Choice

When Morris asked the prospect for her order, she responded, "I've listened to your presentation and I am still not convinced your brand of paint is superior to the one we currently use. Thanks, but no thanks." Morris should use a ________ question to point the prospect back to the areas of the sales presentation when the prospect agreed with his statements.

• A) direct
• B) nondirective
• C) rephrasing
• D) directional
• E) redirect

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Definitions:

Omnichannel Marketing

A strategic, multichannel approach that aims to provide a seamless and integrated customer experience, no matter how or where a customer reaches out.

Amazon

An American multinational technology company focusing on e-commerce, cloud computing, digital streaming, and artificial intelligence, one of the world's largest online retailers.

Supply Chain Intermediaries

Entities or businesses that act as middlemen in the supply chain, facilitating the movement of goods from producers to end consumers.

Retail Partners

Companies or individuals that sell products directly to consumers on behalf of another business or brand.