Todd, a Sales Representative for a Textbook Publisher, Knows the Name

question 76

Multiple Choice

Todd, a sales representative for a textbook publisher, knows the name and direct line of each client's administrative assistant. Which type of software system most likely helps Todd keep track of this information?

• A) GIS
• B) POP
• C) Inventory management
• D) CRM
• E) Calendar management

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Definitions:

Confirmation Bias

The tendency to interpret new evidence as confirmation of one's existing beliefs or theories.

Rationalist

One who claims that most human knowledge comes through reason.

Memories

The faculty by which the mind stores and remembers information, or the recollections themselves.

Outstanding Events

Exceptional or remarkable occurrences that stand out from ordinary events.