Which of the Following Is Appropriate When E-Mailing Customers

question 8

Multiple Choice

Which of the following is appropriate when e-mailing customers?

• A) Do not be afraid to send bad news via e-mail.
• B) Use flaming when appropriate in e-mails.
• C) If you want to make sure that a message is understood, write it in all capital letters.
• D) Use dates, salutations, and friendly closes in e-mails.
• E) Send the same message several times to make sure that it reaches the intended receiver(s).

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Definitions:

Overhead Volume Variance

The difference between the budgeted overhead costs based on standard production volumes and the actual overhead costs incurred due to changes in production activity levels.

Standard Overhead Cost

The predetermined rate of allocating fixed and variable overhead expenses to goods or services produced.

Actual Overhead

Actual overhead refers to the real costs incurred for overhead expenses, such as utilities, rent, and administrative costs, during a given period.

Direct Materials Price

The cost per unit of raw materials that are directly traceable to the production of goods.