Salespeople Can Establish Credibility with Their Customers by Doing All

question 92

Multiple Choice

Salespeople can establish credibility with their customers by doing all of the following EXCEPT:

• A) listening to specific customer needs.
• B) being continuously empathetic.
• C) being enthusiastic about their work.
• D) using proof statements effectively.
• E) being aggressively persuasive.

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Definitions:

Delusions of Grandeur

False beliefs about one's own importance, power, or talents, often occurring in psychiatric conditions like schizophrenia.

Bipolar Disorder

A disorder in which the mood alternates between two extreme poles (elation and depression); also referred to as manic depression.

Mood Disorders

A category of mental health disorders characterized by persistent changes in mood, encompassing major depression and bipolar disorder.

Depressed

A mood disorder marked by persistent feelings of sadness, hopelessness, and a lack of interest or pleasure in activities.