As a Part of Providing Service to Customers, a Salesperson

question 39

Multiple Choice

As a part of providing service to customers, a salesperson would be expected to do all of the following EXCEPT:

• A) return damaged merchandise.
• B) handle customer complaints.
• C) develop promotional ideas.
• D) suggest business opportunities.
• E) provide information to competitors.

Develop communication strategies for patients with hearing difficulties.

Identify symptoms of ear infections in children.

Describe the effects of adjusting audiometer settings on sound.

Outline preventive measures for ear infections.

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Definitions:

Sensory Impairments

Conditions that affect an individual's ability to receive and process sensory information, such as sight or hearing loss.

Normalization Principle

A concept in disability rights that emphasizes the right of people with disabilities to live a life as close as possible to the norms and patterns of the mainstream society.

Disabilities

Impairments in physical, mental, cognitive, or developmental functions that interact with various barriers may hinder an individual's full and effective participation in society.