Which of the Following Is the Cost of Quality Classification

question 52

Multiple Choice

Which of the following is the cost of quality classification for costs such as defects that pass through the system,such as customer warranty replacements,loss of customer or goodwill,handling complaints and product repair?

• A)Appraisal costs
• B)Prevention costs
• C)External failure costs
• D)Customer return cost
• E)Workmanship costs

---

Definitions:

Personal Use

Utilization of property or services for individual or family needs, rather than for business or investment purposes.

Rental

A leasing agreement where an asset is leased out by the owner to another party in exchange for payment.

Royalties

Payments made to authors, artists, or other creators for the use or sale of their original work.

Copyrighted Material

Intellectual property that is protected by copyright law, which gives the creator exclusive rights to use and distribute their work.