Which of the Following Is a Critical Question to Ask

question 86

Multiple Choice

Which of the following is a critical question to ask when developing a customer satisfaction measurement program?

• A)What is the cost of the program?
• B)Who is the customer?
• C)Why is the program needed?
• D)Which level of management has responsibility for the program?

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Definitions:

Stimulants

Substances that increase alertness, attention, and energy by raising the levels of key chemicals in the brain and body.

Propensity

An inclination or natural tendency to behave in a certain way.

Blood Relative

A person who shares an ancestor with another, indicating a family connection by birth rather than marriage.

Addictive Parent

A term drawing attention to the challenges and dynamics within families where one or more parents have substance abuse issues.