The Most Trusted Source of Expectations Is

question 57

Multiple Choice

The most trusted source of expectations is

• A) word-of-mouth.
• B) a consumer's own experience.
• C) friends.
• D) family.

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Definitions:

Change Process

The sequence of steps or activities that an individual or organization follows to move from a current state to a desired future state.

Diagnosing Needs

The process of identifying and assessing the requirements or gaps that need to be addressed within an organization or system.

Sustaining Change

The process of maintaining and solidifying changes made within an organization over the long term.

Unfreezing Process

is the initial stage in the change management process, where existing beliefs, values, or processes are challenged to prepare an organization or individual for change.