As Chris Arrives at the Airport, He Decides That Instead

question 15

Multiple Choice

As Chris arrives at the airport, he decides that instead of waiting in line to check-in he will use the automated check-in kiosk.He types in the information requested by the kiosk and his boarding pass is printed within seconds.This exemplifies the growing trend of

• A) customer service.
• B) self-service.
• C) customer intimacy.
• D) operational excellence.

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Definitions:

Lean Environment

A systematic approach to identifying and eliminating waste through continuous improvement, emphasizing value creation for the customer.

Reliable Suppliers

Vendors or suppliers that consistently provide goods or services of a high quality on time and as agreed upon.

Lean Environment

A lean environment refers to a workspace or production setup optimized for efficiency, minimizing waste, and focusing on value-added activities.

Process Problems

Issues or challenges that arise in the course of executing a specific process, often leading to inefficiencies or errors needing resolution.