In Conceptualizing the Service Product, the Service Offer Refers Specifically

question 15

Multiple Choice

In conceptualizing the service product, the service offer refers specifically to the:

• A)actual creation and delivery of the service product.
• B)detailed service elements that will make up the total services package.
• C)general benefits the service company will provide to the customer.
• D)benefits sought by customers.
• E)overall process of assessing and responding to customer needs.

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Definitions:

Jurisdictions

The authority of an organization or institution to make and enforce laws or policies in a specific area or over certain types of cases.

Strict Liability

A legal doctrine where a party can be held liable for damages without proof of fault or negligence.

No Fault

A legal term indicating that a claim or case is processed without the necessity to prove negligence or fault by any party involved.

Common Law

The body of law developed from judicial decisions of courts and similar tribunals, serving as precedent for future cases.