The Actual Performance by the Service Provider Is of Little

question 60

True/False

The actual performance by the service provider is of little relevance compared to the customer's perception of the service.

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Definitions:

Legitimate Power

Authority that is recognized and accepted, based on a person's position or role within an organizational hierarchy.

Organizational Position

A specific role or rank within an organization, typically associated with certain responsibilities and authority.

Behaviour

A range of actions and mannerisms made by individuals, organisms, systems, or artificial entities in conjunction with their environment, which includes other systems or organisms around as well as the (inanimate) physical environment.

Trust

The confidence in the reliability, truth, ability, or strength of someone or something, crucial for building healthy relationships and effective teams.