In Evaluating the Quality of a Service, Which of the Following

question 62

Multiple Choice

In evaluating the quality of a service, which of the following dimensions is most important to customers?

• A)empathy
• B)responsiveness
• C)assurance
• D)reliability
• E)all of the answer choices

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Definitions:

Sales Stability

The consistency and predictability of a company's sales over time, important for long-term planning and strategy.

Bankruptcy Costs

Expenses and losses associated with going through bankruptcy, including legal fees, the loss of business reputation, and potential asset liquidation.

Corporate Tax Rate

The percentage of a corporation's profits taken as tax by the government.

Strategic Goal

A strategic goal is a long-term, overarching target that an organization aims to achieve, guiding decision-making and resource allocation.