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Davidson-Uphoff & Co. sells ironware accessories for home and garden to retailers. The salespeople for this company are trained to ask probing questions such as, "What are the decorating trends in this region?" and "What are you doing to take advantage of this trend?" Once key ideas have been uncovered, the salesperson is taught to tailor his or her sales presentation so that the retailer can see why he or she should carry Davidson-Uphoff products. Davidson-Uphoff's salespeople are learning the ________ selling format.
Transcultural Leadership
Leadership that crosses cultural boundaries and recognizes the importance of diversity and inclusivity in global and multicultural settings.
Empathy
The ability to understand and share the feelings of another, putting oneself in another's shoes.
Across Cultures
Refers to the existence or applicability of concepts, practices, or phenomena in multiple cultural contexts.
Communication Competency
The ability to effectively exchange information with others, involving skills such as listening, speaking, reading, and writing.
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