In the Personal Selling Process, the Stage That Includes Making

question 131

Multiple Choice

In the personal selling process, the stage that includes making certain the customer's purchase has been properly delivered and installed and difficulties experienced with the use of the item are addressed is referred to as the ________ stage.

• A) urgency close
• B) follow-up
• C) assumptive close
• D) presentation
• E) postpurchase evaluation

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Definitions:

Young Adulthood

The time period from about 18 to 30 years that is often an extended period of transition involving exploration of potential adult identities.

Intimacy

A quality of interpersonal relating through which partners share personal thoughts, feelings, and other important aspects of themselves with each other. True intimacy is marked by openness, affection, and trust.

Generativity

A motive or need that can be filled through one’s vocation or avocations, through child rearing, or through community service. It includes productivity and creativity. Generativity also describes people who are contributing members of society.

Earned Secure

An attachment style characterizing adults who in Adult Attachment Interview transcripts reveal experiences of early adversity, describe their painful backgrounds truthfully, acknowledge the stressors their own parents faced, and come to terms with their early experiences. Their children are usually securely attached.