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A Representative from AT&T Called Dr

question 288

Multiple Choice

A representative from AT&T called Dr. Michaels after he switched to its U-verse telephone system. The firm wanted to make certain he was satisfied and asked if he had any questions concerning his new service. This is an example of ________ call.


Definitions:

Influential

Having the power to affect the beliefs, behaviors, or development of others through one's actions or presence.

Experiment

A scientific procedure undertaken to make a discovery, test a hypothesis, or demonstrate a known fact.

Familiar Task

An activity or job that an individual has experience with and can perform with ease due to previous exposure or practice.

Positive Reference Group

A group that individuals admire and wish to be like or be associated with, influencing their behavior and attitudes positively.

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