The Car Salesman Asked You a Few Questions When You

question 295

Multiple Choice

The car salesman asked you a few questions when you first arrived to the lot: "What type of driving do you do?" and "How many people will you usually have riding in your car?" and then suggested, "Maybe you should look at crossovers instead of sedans." Here, the car salesman was using a

• A) stimulus-response presentation.
• B) formula selling presentation.
• C) need-satisfaction presentation.
• D) persuasive selling presentation.
• E) canned sales presentation.

---

Definitions:

Evaluating

The process of assessing or examining something with the possibility or intention of instituting change if necessary.

Listening Process

A systematic approach to receiving and interpreting spoken messages or information.

Nonverbal Clues

Subtle signals or cues expressed through body language, facial expressions, and other physical behaviors that communicate feelings or intentions.

Top Executives

Top executives are the highest-ranking officers in an organization, responsible for determining strategy, making major decisions, and overseeing the overall operations.