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________ Consists of Processes and Technologies That Supply Customers with Information

question 39

Multiple Choice

________ consists of processes and technologies that supply customers with information about postsale activities, including installation, repair, replacement, and replenishment, and technical expertise pertaining to products.


Definitions:

Sensations

Feelings or perceptions resulting from stimulation of the senses, such as touch, taste, smell, sight, and hearing.

Kinesthetic

Relating to kinesthesia, the sense that detects body position, weight, or movement of the muscles, tendons, and joints.

Nonverbal Communication

The process of conveying a message without the use of words, through body language, facial expressions, and other visual cues.

Eye Contact

The act of looking directly into another person's eyes, which can convey a range of emotions and intentions.

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