Decoding Refers to

question 72

Multiple Choice

Decoding refers to

• A) receiving a message within a common field of experience and breaking down that information into small usable units to better interpret its meaning.
• B) having a receiver take a set of symbols, the message, and transform them into an idea.
• C) receiving a message that requires integration of new information to fully understand the intended meaning.
• D) having the sender transform an abstract idea into a set of symbols that can be universally understood.
• E) having a sender take a set of symbols, the message, and transform them into an idea.

---

Definitions:

Caller on Hold

Refers to a caller who is temporarily suspended on the telephone line, awaiting assistance or connection to the desired party.

Practice Name

The name under which a professional practice, such as medical, legal, or dental, operates or is known.

Wait Duration

The length of time a patient or individual has to wait before receiving services, attention, or results in various settings.

Long or Complicated Call

A phone conversation characterized by its extended duration or the complexity of the issues discussed.