As a Dimension of Service Quality, Responsiveness Is

question 74

Multiple Choice

As a dimension of service quality, responsiveness is

• A) the ability to perform the promised service dependably and accurately.
• B) the appearance of physical facilities, equipment, personnel, and communication materials.
• C) the willingness to help customers and provide prompt service.
• D) the knowledge and courtesy of employees and their ability to convey trust and confidence.
• E) caring, individualized attention provided to customers.

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Definitions:

Sample Size

The number of observations or elements selected from a population to participate in a statistical study.

Degrees of Freedom

The number of independent values or quantities that can vary in the statistical analysis of a given dataset.

Type I Error

The incorrect rejection of a true null hypothesis, also known as a "false positive."

Hypothesis Test

A method in statistics used to determine whether there is enough evidence in a sample of data to infer that a certain condition holds true for the entire population.