A Person Can Establish Expectations for a Service He or She

question 81

Multiple Choice

A person can establish expectations for a service he or she has not yet experienced through word-of-mouth communications, personal needs, past experiences, and promotional activities. Actual experiences, though, are determined by

• A) the way the organization delivers its service.
• B) the positive reinforcement from friends, family, and peers, after the service was provided.
• C) repeat encounters with the same service provider.
• D) psychological feelings of well-being.
• E) a formal post-purchase evaluation or questionnaire.

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Definitions:

Required Property

A characteristic of a programming object or database field that must be set for the object or field to function correctly.

Subdatasheet

In databases, a feature that allows one to view and edit related data from related tables within the main datasheet view.

One-to-many Relationship

A database association in which a singular record in a table connects with numerous records in another table.

Subdatasheet

A feature in database systems, like Microsoft Access, allowing users to view related data from another table or query in a datasheet nested within the main datasheet.