There Are Five Key Dimensions of Service Quality

question 176

Multiple Choice

There are five key dimensions of service quality:

• A) reliability, responsiveness, competence, courtesy, and empathy.
• B) knowledge, responsiveness, respect, diligence, and honesty.
• C) honesty, respect, empathy, reliability, and diligence.
• D) reliability, competence, alacrity, fairness, and product knowledge.
• E) reliability, tangibility, responsiveness, assurance, and empathy.

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Definitions:

Myers-Briggs

A type of personality test based on the theories of Carl Jung, designed to identify individual psychological preferences in how people perceive the world and make decisions.

Judging Type

A personality characteristic that indicates a preference for structure, planning, and orderliness in decision-making and lifestyle.

Task Calendar

A tool or system used for scheduling, tracking, and managing tasks and projects over days, weeks, or months, helping individuals and teams stay organized and meet deadlines.

Selective Perception

The process by which individuals perceive what they want to in media messages while ignoring opposing viewpoints, based on their background, attitudes, and biases.