There Are Five Key Dimensions of Service Quality

question 176

Multiple Choice

There are five key dimensions of service quality:

• A) reliability, responsiveness, competence, courtesy, and empathy.
• B) knowledge, responsiveness, respect, diligence, and honesty.
• C) honesty, respect, empathy, reliability, and diligence.
• D) reliability, competence, alacrity, fairness, and product knowledge.
• E) reliability, tangibility, responsiveness, assurance, and empathy.

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Definitions:

Restrictive Trade Practices

Business activities that limit or control competition in the market, often scrutinized under anti-trust laws.

Competition Act

Legislation aimed at preventing anti-competitive practices in the marketplace, ensuring fair competition among businesses.

Conspiracy

Agreement between firms to unduly lessen competition.

Competition Act

Legislation aimed at preventing anti-competitive practices in the marketplace, protecting consumers, and promoting fair and efficient competition.