The Bird of Paradise Flower Is One of the World's

question 104

Multiple Choice

The Bird of Paradise flower is one of the world's most stunning tropical flowers standing tall and radiant with colour. When Josiah knows he is receiving flowers from Hawaii, he e-mails all of his customers who he knows enjoys the flower, and informs them of the upcoming shipment. Josiah's program is an example of:

• A) frequent shopper programs
• B) gaining competitive advantage
• C) special customer services
• D) special customer sales promotions
• E) 1-to-1 retailing

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Definitions:

Psychodynamic

Pertaining to a psychological perspective that emphasizes unconscious psychological processes and childhood experiences in shaping behavior and personality.

Reciprocal Determinism

A concept proposed by psychologist Albert Bandura, suggesting that a person's behavior both influences and is influenced by personal factors and the social environment.

Kindness

The quality of being friendly, generous, and considerate, often manifested in actions designed to help or benefit others.

Diligence

Persistent and hardworking effort in doing something.